CANCELLATION POLICY

In an effort to respect the time of our valued guests and service providers, we require a 24-48 hours notice to change or cancel reservations. 

 

We understand unusual circumstances arise occasionally and we will do our best to work with you in the case of an emergency.  Please know that your service provider has specifically reserved that time for you, if you have one no-call or no-show, you may be asked to provide a credit card to reserve your next appointment. If you are new Guest, now we are requesting a $35 deposit fee due to the high volumen of no shows.

 

SAFETY PROTOCOL

We are strictly following the health officials guidelines for everyone safety.

 

1)Guests and team members are required to wear a mask, wash and sanitize their hands.

 

2)Temperature will be taken at the front desk with a digital non-touch thermometer and will be asked to fill out a health consent form.

 

3)Please follow the signage inside the shop and window decals providing social distancing directions.

 

4)All high-touch areas are wiped throughout the day with an EPA disinfectants approved by CDC.gov, Lysol Spray are located beside restroom door.



5)Every chair is disinfected between guests, please be patience on this step, we are working really hard during this time.

 

6)First Aid Kit & Blood Spill Exposure Kit on every stylist station.

 

7)Hand sanitizers throughout the shop, disposable waterproof plastic cap for every guests, stylists using face shields during shampoo step.

 

8)Acrylic protective barriers has been installed between shampoo bowls and the front desk.

9)We purchased two powerful Air Purifiers to get cleaner air.

 

We deeply appreciate your patience and understanding while we work through this “new normal”, we need a little extra time to clean the chairs that every customers use.

Please click on the link below to sign the Waiver-Health Consent Form before your visit.

https://waiver.smartwaiver.com/w/5f28556bc9ba7/web/


 

Contact Us

301.881.5339
11629 Nebel St, Rockville, MD 20852 (Flint Hill Plaza)

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